I know this has happened to you before...you are given the one customer that no one wants to deal with. Why me? What did I ever do to deserve this? For me I have come to learn over time that customers are people too. They have good and bad days and all the pressures that we have trying to show value as an employee and whatever life throws their way. Next time you are presented with that one special customer (sarcasm) try this: Take a good look at his or her situation, try to identify the pain points they are dealing with (hey any chance you can help address some of these pain points with your services?) and then begin to build a working relationship. Once that relationship is on solid ground, maybe over a lunch or two, you can start to probe a bit more and get them to open up and talk to you. It is amazing how you can take a grumpy, unsatisfied customer and make them respect and appreciate you and what you can do for them.
Compassion
I love to talk to people about compassion especially when they are having difficulty letting go of a situation, angry about this or that or maybe upset about how someone has treated them. It comes down to energy. How much energy do you want to give to a situation? How much energy do you want to take away from your body and give it to something that, most likely at the end of the day, month, year or life won't matter?
Compassion
I love to talk to people about compassion especially when they are having difficulty letting go of a situation, angry about this or that or maybe upset about how someone has treated them. It comes down to energy. How much energy do you want to give to a situation? How much energy do you want to take away from your body and give it to something that, most likely at the end of the day, month, year or life won't matter?